frequently asked qustions
At Universe, we believe fashion should shine as bright as the stars—bold, inclusive, and within everyone’s reach.
Our collections combine premium quality with everyday comfort, designed for dreamers, creators, and explorers everywhere.
From graphic tees to cozy hoodies, each piece is crafted with sustainable fabrics to help you look and feel out-of-this-world.
Our collections are available in a wide range of sizes (XS to XXL). Each product page includes a detailed size chart to help you find your perfect fit.
Yes! We deliver worldwide. Shipping fees and delivery times vary by location and will be calculated at checkout.
We use premium, sustainable fabrics including organic cotton, recycled polyester, and low-impact dyes. Each product description lists the exact fabric composition.
Once your order is shipped, you’ll receive a tracking link via email or SMS so you can follow your parcel’s journey in real time.
We accept returns and exchanges within 14 days of delivery, as long as the items are unworn, unwashed, and in original packaging.
To keep your clothes looking stellar, we recommend washing them inside out with cold water and air drying. Specific care instructions are listed on the garment tag.
Orders can be modified or canceled within 2 hours of purchase. Please contact our support team immediately if you need assistance.
Yes, we offer cash on delivery all over Pakistan for your convenience.
You can pay via JazzCash, Easypaisa, and Bank Transfer. After making the payment, please send a screenshot to our WhatsApp for confirmation.
We will dispatch your order within 1 business day. After dispatch, it usually takes 3–5 business days for our courier partners to deliver to your location.
Yes, each product page includes a size chart to help you choose the perfect fit.
Yes, you can make changes to your order before it has been dispatched. Please contact us as soon as possible.
At Universe, Every outfit tells your story
Universe: A Cosmic Wardrobe for All
Affordable luxury, inclusive style, and a commitment to a better planet—that’s the Universe way.
Hassle-Free Payment
Enjoy smooth, secure checkout with multiple payment options. No hidden steps just an easy way to Order.
24/7 Support
Day or night, our support team is always ready to assist you. Whether it’s about your order or styling advice.
Free Shipping
Free Shipping on Orders Above Rs. 2500. Shop more, save more. Enjoy free delivery straight to your doorstep
Serving Best Quality
Experience premium products crafted with care & excellence.
HOMEGROWN PAKISTANI BRAND
OVER 10,000+ Happy Customers